Originally posted by Jagex_Melora
Hey,
There's been a lot of misinformation / incorrect assumptions on the thread so I just wanted to clarify that if you have not yet upgraded to a Jagex account and a hijacker upgrades your account, you need to contact support here.
Once we verify ownership of the account, if you are the owner we will get your account back to you.
Where I think people are getting confused is the stance we have on accounts that are already Jagex accounts (and have been made so by the original owner), which is that there is no manual recovery option, to prevent hijackers from accessing Jagex accounts secured with 2FA.
I hope this helps.
Also, just copying this from a previous thread of mine regarding how to keep Jagex Accounts safe!
In order to get you started on the best foot possible with your Jagex Account, I've included some security guidance below:
- Your Jagex account is only as secure as your email is. As there is no manual recovery method for Jagex accounts, if you lose access to your email, you may lose total access to your Jagex account. Therefore, I'd recommend having 2FA set up on your email, as well as your Jagex account.
- You need access to your email to access your Jagex account. Brand new emails set up purely for the purpose of your Jagex account are great from a security point of view, however it's worth keeping in mind that many email providers will close email accounts after a period of inactivity, so even if you only use it for this purpose, make sure you're checking it regularly. We have a list of the most common domain provider polic...
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