Hell Let Loose Dev Tracker

Hi pr0x,

We're sorry to hear you're having this issue as well.

Can you please confirm for us what platform you're having an issue with achievements on?

Please also follow the above steps to help with the XP issue, as mentioned this is currently being investigated with Valve.

Get back to us when you can.

Regards,
Team17 Support

Hey CLix,

We are sorry to hear that you have encountered experience issues whilst playing Hell Let Loose.

We've received multiple reports about this problem and our dedicated team is actively investigating and diligently working on a resolution with Valve. Please be aware that, at this stage, we cannot confirm if any future fix will be retroactive.

We sincerely apologize for any inconvenience caused during this period. We understand how frustrating it can be to not receive the experience points you've earned through your efforts. Rest assured, we are committed to resolving this issue as swiftly as possible.

Some players recently reported that unhiding their game on Steam resolved the issue, to do this please open Steam and go to Hell Let Loose in your Steam library. On the main page where it says 'Play', on the right side there is a settings cog button, please press this and go to Manage - unhide this game.

If you are opted into the S... Read more

Hi Suicidal Maniac,

We're sorry to hear you're having this issue with rubber banding.

So we can ensure you have the best connection, can you please follow the steps in this article[team17.helpshift.com], and reach out to your Internet Service Provider (ISP) to open your NAT?

If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:

1. What country are you currently living in?
   
2. Steam Download Region (Steam Settings, Downloads)
   
3. What is your internet speed? ...

Read more

Hi GhostDog,

We're sorry to hear you're having this issue with finding servers.

Is the issue still on-going?
Are you looking for community or official servers?
What Steam download region do you currently have selected in the Steam settings?

Get back to us when you can.

Regards,
Team17 Support

Hey Dionysus,

Thank you for sharing that with us!

Unfortunately, we don't see any Hell Let Loose crash information but we do see the Epic launcher crashing, so to reveal any possible issues with your Windows system, we would like to recommend that you please attempt the following actions:

1. Open the Windows Start Menu
   
2. Type “cmd”
   
3. Right-click on Command Prompt > Run as administrator
   
4. Type “sfc /scannow” without the quotes
   
5. Press Enter
   
6. If the process has revealed/resolved any issues, please attempt to run the game again

Please can you also try running the game as an administrator:

1. Right-click the game in your Steam Library.
   
2. Go to Properties then the 'Installed Files' tab.
   
3. Click 'Browse'
   
4. Locate the game executable (the application).
   
5. Right-click it and go to Properties.
   
6. Click the Compati...

Read more

Hey Kinetic Bullet,

Thanks for sharing with us.

We'll add it to the file on the issue for the team to look at!

Thanks again for sharing the screenshots and information with us, we greatly appreciate it.

If you have any other questions or experience any other issues, please do not hesitate to get back in touch with us!

Regards,
Team17 Support

Hey Dionysus,

We're sorry to hear you're having this issue with crashes.
Thanks for also letting us know what you've tried already.

Do you receive any error messages at all? If so what are these exactly as shown, please?

Can you please also send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as ...

Read more

Hi Kinetic Bullet,

Thanks for getting back to us.

We have indeed looked at the screenshots, unfortunately it's not possible to see if there was anything underneath, or the other side etc, which is why we wanted to confirm.

We have now passed this over to the team to investigate further.
We're unable to give any timeframe on how long this may take to resolve, however, we hope for a fix as soon as possible.

Our apologies for any inconvenience this may cause in the meantime.

Thank you for your patience in this matter.

Regards,
Team17 Support

Hey Kinetic Bullet,

We're sorry to hear you're having this issue with the Recon vehicle.

Can you please give us any further information on what happened exactly?
Was it stuck on anything, any bricks, or terrain?
Was the engine turning on when you got into it or does nothing happen?

Get back to us when you can.

Regards,
Team17 Support

Hey Sponcho,

We're sorry to hear you're having this issue with performance.

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it/ or ...

Read more

Hello,

Thanks for getting in touch with us!

Unfortunately, it's not possible to actually add anyone from Xbox, you just need to join the same server that they are already on to play together.

One they have joined a server, please ask them to share the server name with you to search for and then also join it.

We hope this helps!

Regards,
Team17 Support

Hi both,

We're sorry to hear you're having this issue with lag.

Can you please confirm what servers this occurs on and whether it is on both community and official servers?

So we can ensure you have the best connection, can you please also both follow the steps in this article[team17.helpshift.com], and reach out to your Internet Service Provider (ISP) to open your NAT?

If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:

1. What country are you currently living in?
   
2. St...

Read more

Hi Max6599,

We're sorry to hear you're having this issue with not seeing all of the Hell Let Loose servers available.

Can you please follow what Ratt has mentioned above however please can you remove it from the Automatic option and try something like 3000 or the non automatic 5000?
You can also try the lower options to see if they help if the higher ones do not.

Please can you also try running the game as an administrator:

1. Right-click the game in your Steam Library.
   
2. Go to Properties then the 'Installed Files' tab.
   
3. Click 'Browse'
   
4. Locate the game executable (the application).
   
5. Right-click it and go to Properties.
   
6. Click the Compatibility tab.
   
7. Check the Run this program as an administrator box.

And then please try running Steam as an administrator:

1. Navigate to your Steam install folder (Default: C:\Program Files (x86)\Steam).
   ...

Read more

Hello,

We're sorry to hear you're having this issue with the game crashing.

Can you please tell us more on what happens exactly?
Does the game close, freeze, black screen?

So that we can better understand the problem and recommend a solution, we would like to request that you please also send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as ...

Read more

Hi Nink,

We are sorry to hear that you're having experience issues whilst playing Hell Let Loose.

We have received multiple reports about this problem and our dedicated team is actively investigating and diligently working on a resolution with Valve. Please be aware that, at this stage, we cannot confirm if any future fix will be retroactive.

We sincerely apologize for any inconvenience caused during this period. We understand how frustrating it can be to not receive the experience points you've earned through your efforts.

Some players have recently reported that unhiding their game on Steam resolved the issue, to do this please open Steam and go to Hell Let Loose in your Steam library. On the main page where it says 'Play', on the right side there is a settings cog button, please press this and go to Manage - unhide this game.

If you are opted into the Steam Beta Client:

1. Go to your Steam Library > Hell Let Loose page.
   ...

Read more

Hey SGT_RC_Jones(DB),

We're sorry to hear you're having this issue!

Can you please go through our help article[team17.helpshift.com] specifically for this error following each step provided to see if they help at all?

Do let us know how you get on!

Regards,
Team17 Support